Returns & Refunds

At Uro Active, we are committed to your satisfaction. If you are not entirely happy with your purchase, we are here to help. This policy outlines the terms and conditions for returning products and requesting refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be unopened and unused.
• The product must be in its original packaging with all seals intact.
• You must request a return within 14 days of receiving your order.
• Proof of purchase (order number) is required.

Please note that due to the nature of dietary supplements, we cannot accept returns of opened or used products for hygiene and safety reasons.

2. How to Initiate a Return

If you wish to return a product, please follow these steps:

1. Contact Us
   Send an email to our customer support team with your order number and the reason for the return. We will provide you with return instructions.
2. Pack Your Item
   Carefully pack the unopened product in its original packaging. Include a copy of your order confirmation or a note with your order number.
3. Ship the Package
   Send the package to the return address provided by our customer support team. We recommend using a trackable shipping service to ensure your return is delivered safely.
4. Wait for Processing
   Once we receive your return, we will inspect the product and process your refund within 5-7 business days.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-7 business days.

• Full Refund: The full purchase price of the product will be refunded.
• Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., incorrect item shipped, damaged product).

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged item or packaging to expedite the process.

5. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products.
• Products that have been damaged by the customer.
• Products returned without original packaging.

6. Refund Timing

Refunds are processed within 5-7 business days of receiving and approving your return. Depending on your payment method, it may take additional time for the refund to appear in your account.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

• Website: https://uroactive.shop/